You may want to make some changes to your equity facility over its lifetime, as your circumstances change.

These may include:

• Changing the name we use for corresponding with you
• Changing the address we use for corresponding with you
• Adding a new party to or removing an existing party from the equity facility
• Updating the equity facility upon the death of a customer

You will automatically receive an annual statement on your equity facility. You may also want to request a statement on your equity facility covering a specific period of time.

Guidance on how you can go about making any of these changes or requests can be found below.

Changing the name we use for corresponding with you

If you are an existing party to the FHS Customer Contract, we can change the name we hold on file for you for the purposes of corresponding with you. You can change the name we use for corresponding with you through the FHS customer portal by completing a Change Customer Name Request form, or by calling us on 0818 275 662.

If you wish to add a new party to or remove an existing party from the equity facility, these are separate processes. Please see Adding a new party to the equity facility or removing an existing party from the equity facility for more information. 

 

Changing the address we use for corresponding with you

If you are an existing party to the FHS Customer Contract, we can change the address we hold on file for you for the purposes of corresponding with you. You can change the address we use for corresponding with you through the FHS customer portal by completing a Change Customer Address Request form, or by calling us on 0818 275 662.

If you are changing your correspondence address because your employer requires you to live elsewhere, we will also require a letter from your employer confirming that this is the case.

If you are changing your correspondence address because you are renting out your home or it is no longer your Principal Private Residence (PPR), under the rules of the FHS, you must redeem the full equity share, as well as service charges that have accrued against the equity facility. Please see Redemption / Buying Back the Equity Share for more information.

 

Adding a new party to or removing an existing party from the equity facility

If you would like to add a new party to or remove an existing party from the equity facility, we can organise this if you contact us through the FHS customer portal, or by calling us on 0818 275 662. We will ask you to complete and return to us a number of legal documents, in conjunction with your solicitor.

The addition of a party to the equity facility is at the discretion of the FHS.

 

Updating the equity facility upon on the death of a customer

Where there is only one party to the equity facility, who is now deceased, then under the terms of the FHS Customer Contract, the equity share must be redeemed. Similarly, where there are multiple (2 or more) parties to the equity facility and if all of those parties are now deceased, then under the terms of the FHS Customer Contract, the equity share must be redeemed.

In the case where there are multiple (2 or more) parties to the equity facility and if one of those parties is now deceased and another party to the facility remains living in the home, the FHS Equity Facility does not need to be redeemed, but we will update our system of record for future correspondence.

Please notify us of the above scenarios by contacting us via the FHS customer portal, or by calling us on 0818 275 662.

 

Requesting a Statement

You will automatically receive an annual statement on your equity facility.

If you require a statement covering a specific period of time, we can provide this to you on your FHS customer portal if you complete a Statement Request form, or by calling us on 0818 275 662.